Privacy policy

1. Who controls your information

Perez Options is a registered sole proprietorship in Ghana and is the data controller for personal data collected through perezoptionsgh.com. Our GhanaPost GPS business address is Santeo 71 Junction, Santeo, Greater Accra Region, Ghana (GhanaPost GPS: GK-0604-0521). Privacy questions and requests may be sent to [email protected] or +233 59 921 4505.

We process personal data in accordance with Ghana's Data Protection Act, 2012 (Act 843) and other applicable Ghanaian law.

2. Information we collect

• Identity and contact details, including your name, email address and Ghana phone number.
• Account and security information, including password hashes, verification status, one-time-code records, sessions and sign-in activity. We do not store your plaintext password or delivery code.
• Delivery details, including recipient information, saved addresses, landmarks, directions, delivery zone and delivery confirmation.
• Shopping and transaction information, including carts, wishlists, orders, products, discounts, payment method, payment status, refunds and support history.
• Content you submit, such as reviews and messages to our support team.
• Technical information needed to operate and secure the service, such as IP address, browser/device information, cookies, request logs and security events.

3. How and why we use it

We use information only where it is necessary to provide the service you requested, meet a legal obligation, protect legitimate business and security interests, or where you have given consent. You may withdraw consent for optional communications at any time.

• Create and secure accounts, verify email addresses and phone numbers, and prevent fraud or misuse.
• Process orders and payments, reserve stock, issue confirmations, arrange delivery and provide order tracking.
• Send service messages by email, SMS or in-app notification, including verification, payment and delivery updates.
• Provide customer support, resolve disputes, keep accounting records and comply with lawful obligations.
• Improve store reliability, product availability and customer experience using necessary operational information.

4. Payments and service providers

Online card and Mobile Money payments are handled by Paystack. Perez Options receives transaction references and payment status, but does not receive or store your complete card number, PIN or Mobile Money PIN.

We may share only the information required with Paystack, delivery riders or courier representatives, hosting and security providers, email providers such as Brevo, SMS providers such as mNotify, Google when you choose Google sign-in, and professional advisers or public authorities where legally required. These providers may process information outside Ghana; we take reasonable steps to require appropriate protection.

We do not sell your personal data.

5. Retention, security and cookies

We retain information only for as long as needed for your account, orders, warranties, support, fraud prevention, tax, accounting and legal obligations. When it is no longer required, it is deleted, anonymised or securely restricted.

We use access controls, encryption in transit, hashed credentials, audit records and other reasonable safeguards. No online service is completely risk-free, so please use a strong unique password and report suspected account misuse promptly.

The site uses essential cookies and similar storage for sign-in, security, cart and preference functions. Blocking them may prevent parts of the store from working. We will request any consent required before introducing non-essential advertising or analytics cookies.

6. Your choices and rights

Subject to applicable law, you may ask whether we hold your data, request access or correction, object to certain processing, withdraw consent, or request deletion where retention is no longer required. Contact [email protected]. We may verify your identity before acting on a request.

You may also complain to Ghana's Data Protection Commission. Account deletion does not require us to erase records that must be retained for completed transactions, fraud prevention or legal compliance.

7. Children and policy changes

The store is not intended for independent use by anyone under 18. A parent or guardian should make purchases for a minor.

We may update this policy when our services or legal obligations change. The current version and effective date will remain available on this page; material changes may also be communicated through the site or your registered contact details.