Delivery information

1. Coverage, fees and timing

We deliver within the active Ghana delivery zones offered at checkout. Enter a complete address, landmark, directions and reachable Ghana phone number. If your location is outside the listed zones, contact us before ordering.

The delivery charge and available payment methods are shown before you submit the order. A delivery window may be provided after confirmation. It is an estimate rather than a guaranteed appointment and may change because of stock verification, traffic, weather, holidays, courier capacity, security or events outside our reasonable control. We will communicate material delays where reasonably possible.

2. Before dispatch

Online orders are prepared only after payment is confirmed as received. Cash on Delivery orders may be verified by phone before dispatch and are available only in eligible zones.

Check your address and phone number carefully. Contact us immediately if they are wrong. Address or delivery-zone changes may alter the fee or timing and may not be possible after dispatch.

3. Tracking and delivery codes

• We may send dispatch, out-for-delivery, delay, failed-attempt and completion updates by email, SMS or in-app notification.
• Signed-in customers can follow available updates from their order history and delivery-tracking page.
• A six-digit delivery code may be sent to the checkout phone number. Keep it private until the parcel is physically present and you are satisfied that the courier is delivering your Perez Options order.
• Our rider or named courier representative may request the code, recipient name and Cash on Delivery confirmation to complete delivery. Staff should never ask for your account password, card PIN or Mobile Money PIN.

4. Receiving your order

The customer or an authorised adult recipient should be available at the address and keep the registered phone reachable. We may request reasonable confirmation of the recipient or order before release.

Before giving the delivery code, check that the package is intended for you and note visible external damage or missing parcels. Do not disclose the code remotely merely because someone says they are nearby. Delivery confirmation records receipt by the named recipient; it does not remove applicable rights relating to a hidden defect, incorrect item or misdescription.

5. Failed attempts and collection

If nobody is available, the phone is unreachable, access is unsafe, the address is inaccurate, Cash on Delivery cannot be completed, or the recipient refuses the parcel, the attempt may be marked unsuccessful. We may arrange another attempt, collection or return to store. A reasonable additional delivery charge may apply where the failure was caused by incorrect customer information or unavailability and will be disclosed before redelivery.

Orders repeatedly undeliverable may be cancelled or returned to store. Any refund due will be assessed after the goods and payment status are verified; original or failed-delivery charges may be deducted only where lawful and clearly applicable.

6. Damage, shortages and support

Report a wrong item, missing item or delivery damage promptly to [email protected] or +233 59 921 4505, quoting your order number and providing clear photographs where possible. Our GhanaPost GPS business address is Santeo 71 Junction, Santeo, Greater Accra Region, Ghana (GhanaPost GPS: GK-0604-0521). Keep the product, accessories and packaging while we investigate; do not send or leave an item at the address without first receiving return or drop-off instructions from us.

For safety, do not use equipment that appears seriously damaged. Delivery concerns are assessed together with our Terms and Conditions, Returns Information, any stated warranty and applicable Ghanaian law.